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Lyngo AI

Never miss a call again. Lyngo's AI helps answer every call, instantly. Trained on your business/clinic specific info to help callers with general questions and help them manage their appointments directly into your calendars / practise management systems. With lyngo businesses have gone from missing 53% of their calls to ZERO. Built for allied health, used by all - Lyngo engages with businesses of all size, from solo practitioners to publicly listed companies. Get in touch: contact@lyngo.ai

https://www.lyngo.ai
2-10 employees

Growth Trajectory

Lyngo AI is expanding its market reach beyond healthcare to serve telecoms, call centers, and other companies, indicated by their offering of custom solutions and referral partnerships. Their expansion plans are supported by their product being available in four countries and their continuous efforts to improve their AI-powered phone receptionist capabilities and streamline workflows.

Technical Challenges

Maintaining and improving the accuracy and efficiency of AI models for phone answering.
Ensuring seamless integration with various CRM and EMR systems.
Scaling infrastructure to handle increasing call volumes and data processing needs.

Tech Stack

AI modelsCliniko APICRMEMR

Team Size

AI Phone Receptionist team

Key Risks

Competition from other AI phone answering services.
Challenges in maintaining seamless integration with various practice management systems beyond Cliniko.
Reliance on AI models may present risks related to accuracy and adaptability to diverse business needs.

Opportunities

Expanding AI capabilities to offer more personalized and sophisticated front desk solutions.
Leveraging partnerships to broaden market reach and integrate with more CRM and EMR systems.
Targeting a wider range of businesses beyond healthcare to capture a larger market share.
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