Capillary Technologies logo

Capillary Technologies

Founded in 2012, Capillary Technologies offers end-to-end loyalty programs, a comprehensive view of consumers and unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for customers. With a presence across the United States, India, Middle East, and South East Asia, Capillary powers a diversified product suite of end-to-end loyalty programs across 30+ countries, working with 250+ brands including Asics, Puma, Tata, Shell, Fossil, Sephora, Jotun and Domino's Pizza and many more from verticals such as apparel, footwear, supermarkets, conglomerates, manufacturing and electronics, pharmacy and wellness, fine dining and QSR, luxury, entertainment, oil and gas, travel and hospitality. With a massive reach of 875 million+ consumers and processing 1.97 billion+ transactions, Capillary Technologies’ promoter i.e., Capillary Technologies International Pte. Ltd. has the backing of Swanland Investment ltd. (an affiliate of Warburg Pincus), Sequoia Capital India Growth Fund II Ltd., Avataar Ventures Partners I, and Filter Capital Fund I Ltd.

Capillary Technologies logo

Capillary Technologies

Capillary Technologies offers AI-powered customer engagement and loyalty solutions for various industries, focusing on personalized experiences and data-driven insights.

Company Size

501-1,000 employees

Location

India

About

Founded in 2012, Capillary Technologies offers end-to-end loyalty programs, a comprehensive view of consumers and unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for customers. With a presence across the United States, India, Middle East, and South East Asia, Capillary powers a diversified product suite of end-to-end loyalty programs across 30+ countries, working with 250+ brands including Asics, Puma, Tata, Shell, Fossil, Sephora, Jotun and Domino's Pizza and many more from verticals such as apparel, footwear, supermarkets, conglomerates, manufacturing and electronics, pharmacy and wellness, fine dining and QSR, luxury, entertainment, oil and gas, travel and hospitality. With a massive reach of 875 million+ consumers and processing 1.97 billion+ transactions, Capillary Technologies’ promoter i.e., Capillary Technologies International Pte. Ltd. has the backing of Swanland Investment ltd. (an affiliate of Warburg Pincus), Sequoia Capital India Growth Fund II Ltd., Avataar Ventures Partners I, and Filter Capital Fund I Ltd.

Needs Assessment

Active buying signals and potential business opportunities

Technology Requirements

AI-driven loyalty and customer engagement platforms

Advanced reporting analytics

Loyalty and customer engagement platform

CDP

Omnichannel capabilities

Predictive analytics tools

Business intelligence platform

Personalized engagement solutions

Real-time insights capabilities

Personalized offers

Gamification

Marketing Automation

CRM

AI/ML powered algorithms

Service Requirements

Managed SaaS solutions with expert services

Consulting services for loyalty program design

Consulting services to design or redesign loyalty programs

Downstream digital services – strategy, experience design & software development

Expertise in loyalty strategy and implementation

Customer support

Analytics

Training services

Infrastructure Requirements

Cloud-based solutions

Robust data security infrastructure

Cloud-based infrastructure

Talent Requirements

Data scientists

AI/ML engineers

Customer engagement specialists

Loyalty program experts

Digital marketing specialists

AI Insights

Growth Trajectory

Capillary Technologies shows strong growth potential, driven by expansion into new markets and continuous product development with a focus on advanced technologies.

Market Opportunity

Capillary has a significant opportunity in the hyper-personalized loyalty solutions market, leveraging AI and machine learning to differentiate its offerings and capture a larger market share.

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