Qarmatek Services Private Limited logo

Qarmatek Services Private Limited

Started in September 2011, Qarmatek has assumed the role of aftersales support for end-to-end service management and refurbishment for major electronic appliances and mobile phone brands. Through an integrated service setup, in-house R&D expertise, and highly competent engineers & technicians, Qarmatek guarantees servicing of all electronic gadgets for 6,500 pin codes across 650 cities in India within 7 days. Qarmatek has built an integrated ERP system - shERPa to facilitate integrated and customised IT management solutions to brands. Apart from major devices and appliances, Qarmatek also carries out repair at a component level on small and micro equipment and devices. Qarmatek offers end to end services including managing, warehousing, logistics, fulfilment, repair, and spare parts to its customers.

https://qarmatek.com/
501-1,000 employees

Growth Trajectory

Qarmatek's growth potential lies in expanding its geographical presence, forging more partnerships with major electronic brands, and continuously developing its integrated service offerings, particularly its ERP system. The company's focus on innovation and reducing e-waste positions them favorably in a market with increasing environmental consciousness and demand for organized repair services. Their established logistics network and growing number of technicians suggest they are actively scaling to meet increasing demand.

Technical Challenges

Repairing a wide range of electronics from different brands
Keeping up with rapidly changing technology
Maintaining quality repairs with quick turnaround time
Managing a large volume of spares
Component level repair
Fine pitch SMD, PTH, micro BGA and BGA component rework
Software/BIOS upgrade and customization

Tech Stack

ERP System (shERPa)Wi-Fi Enabled Repair AreaTablets for Online Data EntryAutomatic Call DistributionIP PhonesGSM TestersLED Panel Repair EquipmentHEPA Filter SystemPower Supply Testing EquipmentVoice and Data ConnectivityMobile ApplicationsCCTV MonitoringMagnetic Swipe Card AccessRack Based Computers

Team Size

Technicians
Call Center Staff
Logistics Team
IT Team
Management Team

Key Risks

Maintaining consistent service quality and quick turnaround times across a large geographic area presents a logistical challenge.
Competition from smaller, unorganized repair shops could pressure pricing and margins.
Keeping pace with rapidly changing electronic technologies and maintaining a large inventory of spare parts could strain resources.
E-waste regulations and compliance requirements could create additional operational costs and complexities.
Dependence on partnerships with major brands could create vulnerability if those partnerships are disrupted.

Opportunities

Expanding partnerships with e-commerce companies to offer repair services for their customers.
Developing predictive maintenance services based on data analytics from their ERP system.
Offering specialized repair services for new and emerging technologies, such as electric vehicles or renewable energy devices.
Leveraging their logistics network to offer reverse logistics solutions for other industries.
Expanding their Mobex.in e-store to sell refurbished electronics directly to consumers.
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