Cinareo Secures $1 Million in Pre-Seed Funding to Revolutionize Workforce Planning for Contact Centers

Cinareo is thrilled to announce that we have successfully raised $1,000,000 in funding to further enhance our innovative SaaS solution dedicated to capacity planning for multi-channel contact centers. This strategic round of financing will enable us to accelerate the development of our platform, which sets a new standard for workforce planning and decision support, seamlessly integrating alongside existing Workforce Management (WFM) systems. Our unique approach leverages best practices from over 30 categories, producing remarkably accurate planning capabilities. With this funding, Cinareo aims to refine our robust and proactive resource planning tools, enabling organizations to efficiently manage front and back-office staff as well as support personnel with unparalleled precision. One of the key benefits of Cinareo is its ability to eliminate the cumbersome reliance on Excel spreadsheets, often prone to errors and inefficiencies. Instead, our platform can answer critical “What if?” scenarios in mere seconds, providing organizations with a single source of truth for all their resource and financial requirements. Our configuration flexibility ensures that organizations can easily adapt Cinareo to their unique needs, while the built-in version control and online collaboration capabilities empower teams to plan proactively and efficiently to meet future demand. As we forge ahead, this funding will not only facilitate our commitment to continuous innovation but also enable more organizations to abandon outdated planning methods in favor of smoother, faster, and more frequent online planning processes. With Cinareo on your side, planning becomes a streamlined process that transforms operational efficiency and supports sustainable growth.