
Socket
In 1994, our founders saw a need for a local Missouri internet provider. They ignored some initial skepticism from friends and family – the internet was, after all “just a fad” - and started Socket, providing basic dial-up internet service out of a small office in Columbia. Demand for internet access grew rapidly. By 1999, Socket had more than 30,000 customers and relocated to two office spaces on Cherry Street in downtown Columbia. (Those spaces are now Glenn's Cafe and studio apartments!) As dial-up internet peaked, Socket looked to ways to keep its business moving forward. The company began offering high-speed internet and later became a CLEC (competitive local exchange carrier). With the expansion of business telephone and other advanced services, rapid growth ensued, and Socket was named one of the nation’s fastest growing companies by Inc. Magazine. Socket continued to expand, moving in 2007 to an office on Clark Lane in Columbia. Residential telephone service and Naked DSL internet were introduced, resulting in more expansion. Socket began work in 2011 on a brand new fiber-optic network to reach homes and businesses in rural Callaway County and Fulton. Socket has been expanding this fiber network ever since, now reaching several Missouri cities. Thousands of customers enjoy reliable, high-speed internet as a result. Today, Socket employs approximately 160 people, with offices in Columbia and St. Peters. We’re proud to be Missouri's local telecommunications provider, and we plan on bringing state-of-the-art technology and friendly, local support to as many homes and businesses as possible. We look forward to serving you!

Socket
The company delivers reliable fiber internet, phone, and TV services to residential and business customers in Missouri.
About
Needs Assessment
Active buying signals and potential business opportunities
Technology Requirements
Advanced network monitoring tools for proactive issue detection.
Robust cybersecurity solutions to protect customer data and infrastructure.
Streaming platform enhancements for improved user experience and content delivery.
Tools to manage and optimize fiber network deployment and maintenance
Integration tools for bundling services (internet, phone, TV)
Service Requirements
Consulting services for network optimization and performance improvement.
Training programs for customer service and technical support staff.
Expertise in cybersecurity and data privacy compliance.
Assistance with regulatory compliance and industry best practices.
Professional services for streamlining billing and customer management processes.
Infrastructure Requirements
Upgrades to network infrastructure for increased bandwidth and capacity.
Redundant data centers and backup systems for business continuity.
Cloud-based solutions for improved scalability and disaster recovery.
Enhanced monitoring and alerting systems for network performance and security.
Infrastructure to support expanding Fiberhoods.
Talent Requirements
Network engineers with expertise in fiber optic technology.
Software developers for streaming TV platform development and customization.
Cybersecurity specialists to protect network infrastructure and customer data.
Customer service representatives with excellent communication and problem-solving skills.
Sales and marketing professionals to promote services and expand customer base.
AI Insights
Growth Trajectory
With ongoing Fiberhoods expansion and investment in state-of-the-art network, the company shows potential for significant growth in both residential and business sectors.
Market Opportunity
The company's focus on providing fast, reliable fiber internet with symmetrical speeds and no data caps positions them strongly to capitalize on the increasing demand for high-bandwidth connectivity, differentiating them from DSL and cable providers.
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