Mihup.ai

Founded in June 2016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on proprietary ASR technology, Mihup offers the best blend of accuracy, speed and cost-effectiveness. Mihup is an ISO 27001-certified company and ensures world-class information security standards. The conversation intelligence platform of Mihup has handled over 100 million interactions for customers ranging from small businesses to enterprises across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. We are backed by Accel Partners and Ideaspring Capital.

https://mihup.ai/

51-200 employees

Growth Trajectory

Mihup is focusing on expanding its AI capabilities, particularly in vernacular languages and generative AI, to penetrate deeper into existing markets like automotive and BFSI and expand into new sectors like hospitality and travel. The company's product development plans include LLM applications and enhanced AI-powered automation, and they are investing in AI and ML to democratize access to AI.

Technical Challenges

Ensuring high accuracy in speech recognition and data processing.

Handling complex language profiles, particularly in Indian languages.

Improving QA process efficiency.

Identifying and addressing customer concerns precisely and efficiently.

Meeting the needs of native-speaking users.

Tech Stack

AIConversation IntelligenceSpeech RecognitionNatural Language Processing (NLP)Machine LearningSentiment AnalysisGenerative AILLM

Team Size

Customer-facing teams

Quality analysts

Team leaders

Customer experience departments

Sales teams

Support teams

Customer success teams

Key Risks

Maintaining accuracy and speed of AI technology, especially in diverse Indian languages.

Staying ahead of competition in the rapidly evolving conversational AI market.

Meeting stringent data security and privacy regulations.

Adapting to the evolving needs of different industries, such as banking and telecommunications.

Managing customer expectations for personalized and efficient service.

Opportunities

Further development of AI-powered solutions for contact centers, leveraging LLMs.

Expanding AI applications across diverse geographies and personalized customer interactions.

Collaborating with more technology providers to enhance integration capabilities.

Revolutionizing automotive voice command for the Indian audience.

Enhancing NPA recovery and collections with conversational intelligence in the BFSI sector.

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