Mihup.ai
Founded in June 2016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on proprietary ASR technology, Mihup offers the best blend of accuracy, speed and cost-effectiveness. Mihup is an ISO 27001-certified company and ensures world-class information security standards. The conversation intelligence platform of Mihup has handled over 100 million interactions for customers ranging from small businesses to enterprises across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. We are backed by Accel Partners and Ideaspring Capital.
Mihup.ai
Mihup is an AI-powered conversation intelligence platform transforming contact centers and customer engagement across various industries.
About
Needs Assessment
Active buying signals and potential business opportunities
Technology Requirements
AI-powered tools for conversation analysis and automation.
Speech analytics platform.
AI-driven customer analytics platforms.
Seamless AI transcription functionality.
Integration with existing systems (CRM, helpdesk, etc.).
Service Requirements
Improving customer service and overall customer experience.
Support for agent training, customer sentiment analysis, and actionable dashboards.
Coaching teams, improving communication skills, and automating interaction analysis.
Call monitoring, interaction quality improvement, customer experience enhancement.
Expertise in implementing and managing AI-powered customer service solutions.
Infrastructure Requirements
Scalable platform to handle increasing call volumes.
Cloud-based or edge-based solutions.
Cloud infrastructure for call centers.
Multi-channel presence for AI chatbot deployment.
Contact center infrastructure.
Talent Requirements
AI and ML engineers.
NLP specialists.
Data scientists.
Customer Success Managers
Sales Professionals
AI Insights
Growth Trajectory
With a focus on AI-driven solutions and expansion into new markets, Mihup shows strong growth potential, indicated by its expansion into Bengaluru and serving multiple industries.
Market Opportunity
Mihup has a strong market opportunity in providing AI-powered conversation intelligence to businesses seeking to improve customer satisfaction and operational efficiency, particularly in the banking and telecommunications sectors.
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