Zendesk Secures $100M to Ignite the Next Wave of Customer Experience Innovation

Zendesk, the global leader in customer experience solutions, is thrilled to announce a funding milestone of $100,000,000 that marks a significant chapter in the evolution of customer service technology. Since its inception in Copenhagen in 2007, Zendesk has been at the forefront of the customer experience revolution, enabling businesses worldwide to elevate their customer service through innovative online platforms. Over time, the company has grown into a trusted partner for more than 100,000 brands, facilitating billions of customer interactions across telephony, chat, email, messaging, social channels, communities, review sites, and help centers. With a workforce of over 4,000 employees spread across the globe and a rich history that spans from Copenhagen to California and finally New York City, Zendesk is unparalleled in its ability to connect hundreds of millions of customers with brands that care about great service everywhere, for everyone. This new injection of capital will be strategically directed towards amplifying product innovation, expanding global market reach, and deepening Zendesk’s commitment to building products that are lovingly designed to be loved by users. By reinvesting in cutting-edge technology and broadening its product suite, Zendesk is poised to accelerate its mission of revolutionizing customer relationships in the digital age. The funds will also support further research and development, improve scalability across all platforms, and help the company explore new communication channels that further bridge the gap between businesses and their customers. As Zendesk continues to power conversations around the world, this funding round solidifies its position as an industry pioneer relentlessly pushing the boundaries of customer service excellence.