Feedae Raises $1.6M to Reinvent Call Center Customer Service with AI-Driven Insights

We are thrilled to announce that Feedae, your ultimate AI solution reinventing call center customer service and sales management, has successfully raised €1,600,000 in our latest funding round. This investment marks a significant milestone in our journey to empower businesses with cutting-edge AI technology and revolutionary analytics, enabling customer service managers to gain unparalleled insights from every call. With our fully automated platform, Feedae analyzes 100% of your customer calls, assesses quality, and detects key trends and weak signals that drive real change. The capital raised will accelerate product development, enhancing our state-of-the-art voice analysis, multilingual support, and soon expanding capabilities to written communications. It will also allow us to further customize our evaluation grids for different industries, ensuring that no matter your sector, you receive error-free, unbiased, and GDPR-compliant insights that seamlessly integrate with popular CRMs like Axialys and Ringover. This funding will also support the expansion of our 24/7, uninterrupted service and the continuous improvement of our intuitive platform, which not only simplifies account setup and configuration but also delivers personalized reporting templates packed with qualitative and quantitative performance indicators. Our unique system transforms the voice of the customer into strategic actions accessible to every department, supporting managers with automated summaries, alerts, and in-depth analysis of friction points in conversations. At Feedae, we pride ourselves on enabling businesses to capture every opportunity for improvement, and with this new investment, we are set to redefine the future of customer interaction management across call centers worldwide.